Market Researcher - Contract

San Francisco, CA

Apply Now



As Instacart experiences high growth, having an in-depth understanding of our user base (includes Customers, Personal Shoppers, and Retail Partners) is critical, and the demand for these insights is unmet. This is an exciting time to be an Insights Researcher at Instacart!

To help meet this demand, Instacart is seeking an experienced Market and Insights Researcher for a 6-month contract (with the potential to extend or convert) to support the Senior Researcher, Insights. This role will require 40 hours per week, and it can start immediately.



  • Execute quantitative research using internal tools to support the Product, Marketing and Business Development organizations. This will require some survey development, programming and dissemination. Basic knowledge of SQL to pull customer lists is a plus, but not required.
  • Process and analyze survey data for tracking studies. This will require proficiency with data analysis tools in creating cross-tabs and data banners (e.g., Q, SPSS or SAS). It will also require a strong analytic mind and ability to make sense of structured data.
  • Update or create research reports and presentations that translate research findings into actionable insights. This will require not only the ability to identify meaningful insights, but also the ability to articulate them in a research presentation.
  • Help design, implement and execute new product tracking and sentiment research programs.
  • Help create guidelines and document best practices for research processes, such as usage of research tools and methodological how-to’s.
  • Support the Senior Researcher in ad hoc research tasks and projects as they arise.
  • Potential to assist in qualitative research projects, including screener and discussion guide development.



  • 5+ years of quantitative primary research experience on client or supplier side, and some knowledge of qualitative research
  • Experience independently executing full-cycle research from survey design, programming, data processing and analysis & reporting
  • Experience working with product, marketing and design teams and directing agencies/vendors (as needed) to deliver results
  • The ability to scope out and recommend appropriate research methodologies based on stakeholder objectives
  • Familiarity with G-suite productivity tools (Docs, Slides), as well as Slack and Asana
  • Experience designing compelling presentations and effectively communicating results with stakeholders of all levels
  • Experience with positioning, message development and optimization, value proposition development and communications checks a plus, but not required


  • Instacart is located in San Francisco, CA in the Financial District. This is an on-site role, although there may be flexibility to work from home periodically depending on project/stage.
  • You’ll be provided with a Mac computer (analytics software is run on Mac using Parallels)
  • Instacart serves all employees and contractors lunch and dinner during the week.


Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest-growing companies in e-commerce. Our same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional and local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America. 

We believe that great people are the ingredients for success. We like to think that we are like a potluck—everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.

Apply for this job

+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.