Director, Retail Accounts

Toronto, Ontario Canada

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OVERVIEW

As we continue our fast growth, we are looking to add to our Business Development team. We are hiring a Director, Retail Accounts to run a team that manages hundreds of Instacart’s regional, local and independent grocers. In this role, you will have responsibilities including, but not limited to, implementing new processes to actively manage hundreds of retailer relationships, driving strategic planning for your team’s portfolio of retailers, developing your team, recommending scalable growth strategies, owning senior stakeholder relationships, up-selling new offerings and opportunities, and keeping the Instacart executive team apprised of progress.

ABOUT THE JOB

  • Run a team responsible for building and maintaining relationships with hundreds of external Instacart retail partners
  • Own senior-level executive relationships at regional, local, and independent partners; build relationships in partners’ organizations
  • Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
  • Achieve and maintain high client satisfaction within Instacart
  • Drive team to hit key performance indicators and business goals
  • Collaborate with senior management on developing strategic plans to meet retail partners’ needs and grow their business on Instacart
  • Collaborate with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
  • Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
  • Engage, educate, collaborate, and problem solve with external partners at all levels of the organization

ABOUT YOU

  • 10+ years previous experience; MBA preferred but not required 
  • Excellent communication skills with the ability to distill complex issues
  • Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred)
  • Comfort with ambiguity and a rapidly evolving business landscape
  • Solid stakeholder management skills, both for internal and external stakeholders
  • Quick communication response times
  • Ability to manage across functions and present to leadership
  • Creative problem-solver
  • Positive, energetic, and influential relationship builder

 


ABOUT INSTACART

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 400 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

We believe that great people are the ingredients for success. We like to think that we are like a potluck—everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to create a world where everyone has access to the food they love and more time to enjoy it together. If this resonates with you, then Instacart just might be the place for you.

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