Regional Director

Midwest + West Coast

Apply Now



Operations is core to Instacart’s success, and as such, our team moves fast and thrives on solving difficult problems. As a Regional Director you’ll have holistic ownership over our fulfillment operations across dozens of markets, creating amazing customer experiences and driving continuous process improvement. You’ll manage multiple high-performing teams, partner closely with Product and Business Development colleagues, and drive strategic initiatives that contribute directly to our most important company goals. 


  • Drive strong business performance across all your regions, including financial, operating, customer experience, productivity, growth, availability, and shopper experience
  • Manage, develop, and support your regional teams from our in-store shoppers all the way up to our corporate teams and General Managers
  • Innovate and experiment with new processes, policies, and procedures to meet the rapidly escalating demand, exceed customer expectations, and maintain a motivated and customer-focused remote workforce of thousands of shoppers
  • Translate data-based findings and on-the-ground observations into product requirements to help scale your insights across our entire network
  • Lead company-wide cross-functional strategic initiatives to drive ongoing innovation, experiment with new fulfillment models, validate adjacency opportunities, and much more
  • Develop deep relationships across our functions and with leadership at our partner retailers to help bring their in-store experiences to our online community  


  • Bachelor’s Degree
  • 7+ years of experience in on-demand operations, management consulting, retail / supply chain operations, finance, or data-driven project management
  • Previous experience hiring, developing, and managing multiple teams; remote teams a plus
  • Experience designing and iterating on operational solutions with proven history of driving from initial idea to full-scale implementation across an existing base
  • Superior data and analytical skills including the ability to perform complex data analysis that translates to tactical operational recommendations (Excel required, SQL preferred but not required)
  • Executive communication skills with experience preparing materials and presenting to both cross-functional and C-level audiences
  • Willingness to roll-up-your-sleeves and hack solutions on the fly when the perfect product might not be immediately available
  • People-first management philosophy with track record of sourcing, developing, and promoting talent across multiple levels
  • Comfort in a constantly evolving environment with mental agility to switch between multiple projects and prioritize as needed 
  • Contagious positive attitude that team members and shoppers can help but buy into
  • A sense of humor -- we take our work seriously but have fun doing so!


Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest-growing companies in e-commerce. Our same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. We have partnered with more than 300 beloved national, regional and local retailers to deliver from more than 20,000 stores across more than 5,500 cities in North America. 

We believe that great people are the ingredients for success. We like to think that we are like a potluck—everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to make grocery shopping effortless for everyone. If this resonates with you, then Instacart just might be the place for you. Welcome home.

Apply for this job

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.