The Operations team is the 'quarterback' across Instacart's four-sided marketplace. We drive execution, planning, and strategy for key business initiatives across the entire company.
Team highlights
Field Operations
The Field Operations team focuses on engaging and empowering shoppers, supporting lasting retailer relationships, and innovating operational processes to exceed customer expectations for online grocery and new verticals.
Central Operations
Central Operations ensures the continuous and optimized execution of the core dependencies of Instacart's marketplace by optimizing and refining key operating procedures and policies.
Fulfillment Operations
The Fulfillment Operations team is charged with accelerating the future of grocery by putting solutions into action, creating step-change improvements in growth, customer experience, operations, and associate experience.